Blissimo Skin & Body Clinic, Haywards Heath
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Privacy Policy

Blissimo Skin & Body Clinic

Blissimo Skin & Body Clinic (“Blissimo”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Blissimo Skin & Body Clinic

Address: 15 Trubwick Avenue, Bolnore Village, Haywards Heath, West Sussex RH16 4UR

Telephone: 01444 702071

Email: info@blissimobeauty.co.uk

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

a. Contact Information

  • Name
  • Email address
  • Telephone number

b. Booking & Treatment Information

  • Appointment details
  • Treatment history
  • Consultation notes
  • Aftercare notes

c. Health & Special Category Data

Where necessary for safe treatment delivery, we may collect:

  • Medical history
  • Allergies
  • Skin conditions
  • Pregnancy status

This data is classed as special category data and is handled with additional care.

d. Website Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages

Collected via analytics and cookies.

3. How We Collect Your Data

We collect data when you:

  • Book an appointment via Timely
  • Complete a contact or enquiry form
  • Sign up for our newsletter
  • Attend a consultation or treatment
  • Browse our website

4. How We Use Your Personal Data

We use your data to:

  • Manage bookings and appointments
  • Provide safe and appropriate treatments
  • Communicate with you about appointments
  • Respond to enquiries
  • Send service-related communications
  • Send marketing emails (where consent has been given)
  • Meet legal and insurance obligations

5. Legal Bases for Processing

We process your personal data under the following lawful bases:

  • Contract – to fulfil bookings and provide services
  • Legal obligation – to meet regulatory or insurance requirements
  • Legitimate interests – to manage and improve our services
  • Consent – for marketing communications
  • Vital interests – where health and safety require it

Special category data is processed under explicit consent and healthcare provision grounds.

6. Third-Party Services

We use trusted third-party providers to operate our business, including:

Timely

  • Used for appointment bookings, payments, and gift vouchers
  • Timely acts as an independent data controller for its systems
  • Timely’s own privacy policy applies alongside ours

Website & Email Providers

  • Website hosting
  • Email and newsletter platforms
  • Analytics tools

We only share data where necessary and ensure appropriate safeguards are in place.

7. Marketing Communications

  • We will only send marketing emails if you have opted in
  • You can unsubscribe at any time using the link in our emails or by contacting us
  • We do not sell or rent your data to third parties

8. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Understand how visitors use our site
  • Analyse website performance

You can manage or disable cookies through your browser settings.

View our Cookie Policy for full disclosure.

9. How We Store & Protect Your Data

We take appropriate security measures to protect your data, including:

  • Secure systems and passwords
  • Restricted access to sensitive information
  • Use of reputable, GDPR-compliant platforms

We retain personal data only for as long as necessary to fulfil its purpose or meet legal requirements.

10. Data Retention

  • Booking and treatment records are retained in line with professional and insurance requirements
  • Marketing data is retained until you withdraw consent
  • Inactive records are securely deleted when no longer required

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact: info@blissimobeauty.co.uk

12. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website.

Last updated: January 2026